Chargeback Policy
Last updated: June 17, 2026
If something is wrong with a charge, we want to fix it. This policy explains how to raise a billing issue and what happens if a chargeback is filed.
Contact us first
Before disputing a charge with your bank or card issuer, please contact us through our Contact page. The large majority of billing questions — duplicate charges, unrecognized descriptors, refund timing — are resolved within a day or two when you reach out to us directly.
How chargebacks are handled
A chargeback filed without contacting us first is treated as a payment dispute. While the dispute is under review, access to the related account or program may be suspended.
We respond to disputes with evidence of the transaction and of program access or material downloads (for example, that the refund conditions in our Refund & Cancellation Policy were not met).
Resolution
If a refund is owed under our Refund & Cancellation Policy, we will gladly issue it directly — that is always faster than a chargeback. If a chargeback is found to be invalid, access may remain suspended until the matter is resolved.